If you have any questions about our products or services we are always pleased to hear from you.
During peak periods we may have to close the phone lines early to catch up on enquires, For Urgent Out of hours support please see the Help Files and Support Information below.
We aim to respond to your email within 30 minutes with during office hours although during peak periods response times will increase..
Live Chat: Generally available during office hours using the 'Questions' button below.
Show Site: We have a small selection of our products on show at our main office near Norwich - NR15 1HJ.
Please Note: Our showsite will be closed for maintainance from November 8th - November 14th
Show Site Details.
Please see the articles below for lots of information across our products. These will give you a lot of advice, information and help with installation.
If these main articles do not help please also use the 'Questions' search bar above for snippets of information or contact us and we will be pleased to help.
Ongoing Log Cabin Maintenance
For ongoing Log Cabin maintenance, you may ask 'How do we keep our new log cabin operating as it should' or 'What to do to it once it’s up?'
We have a help page dedicated to these questions here which we hope helps
https://www.tuin.co.uk/blog/maintenance/ongoing-log-cabin-maintenance/
More Information
Answers to most questions can also be found by typing into the search bar in the widget or our info center or please contact us to help you further with any questions you have.
Log Cabins
Log Cabins are the best solution for a variety of uses, from basic storage and all the way up to additional accommodation or office space.
Generally they will be better value than a traditional panel building such as a shed or summerhouse, they will be thicker and stronger and often cheaper when compared.
We have a number of log cabins articles That will give you more information on log cabins generally, please see the articles below.
General
Instructions
Delivery
Timber
Treatment
Bases
Technical
More Information
Answers to most questions can also be found by typing into the search bar in the widget or info center or of course please contact us to help further.
Metal Shed Installation Advice
Our range of Metal Sheds unfortunately do not come with much information on installation. As such, please see our advice on installing one yourself.
Please see this article for more details on installing your metal shed along with more information on the product: Metal Shed Installation Advice
More information
Answers can also be found by typing into the search bar above by searching our 'Snippets' information which may also help with questions you may have.
Flex Fence Installation
Flex Fences, Often known as louvres can really be a fun garden feature, How do they work how’s the installation process for them you ask?
We sell the rails in the price shown on the site, Each rail arrives at 1.65m and you get two per set
We do also sell timber in our vast Timber range for you to consider.
Firstly I have included a picture below to show how the rails will need fixing to the uprights, There are a series of pre-drill holes up the rails for you to screw through.
We send a pack of 40mm screws with heads large enough not to go through these holes fully... you may of course use your own if prefered.
There are 7 holes per rail, We supply 14 of these 40mm screws
For the slat mountings, Each has two pre-drilled holes in place and we provide 25mm screws in sufficient QTY for both rails worth.
You can again use your own screws if preferred depending on the sized timber you choose.
The louvres can be opened/closed altogether using the protruding rail you see above on the left hand side.
For more details, Please contact us
Garden Wooden Furniture Care
No matter what your furniture is made from it will need regular maintenance and care. Please see our article on the Care of Garden furniture for more details
More Information
Answers can also be found by typing into the search bar above by searching our 'Snippets' information which may also help with questions you may have.
Out Of Hours Help
If you have an urgent out of hours fitting or installation enquiry, and cannot find the answers here, please email outofhours@tuin.co.uk.
This address is manned by experienced fitters on their days off but will assist you with urgent help requests - we have up to a 1.5 hours response time out of hours.
Our normal opening hours are 0900 - 1700 Monday to Friday. We are closed evenings, weekends and bank holidays.
Answers can also be found by typing into the search bar above by searching our 'Snippets' information which may also help with questions you may have.
More Information
Answers to most questions can also be found by typing into the search bar in the widget or our info center or please contact us to help you further with any questions you have.
Tuin and Tuindeco Information
Below are various articles about us and what we offer. Likewise, we cover more information regarding Tuin and our parent company Tuindeco.
Email:
For the best customer experience we use a 'helpdesk' software which we use to handle calls and customer interaction. It works rather well. Ideally please use the contact forms on the site to contact us or alternatively send an email to info@tuin.co.uk
About Tuin:
We are the only UK importers from Holland of Tuindeco's product, we supply to many UK retailers who rebrand our products as their own. We supply a LOT of companies. Now you have found us you can buy direct at very good prices!
Delivery:
Delivery times are shown on the product pages near the top. This is an expected delivery, occasionally and often out of our control these can vary but we will always keep you informed, especially if it is delayed or expected earlier.
Installation Service:
We do have a Fitting Service, however it is dependent on how many miles you are away from us. Please see this page: Tuin Installation / Fitting Service.
We do not offer a base laying service or other parts of the install such as electrics or plumbing.
We can also provide details of independent self employed installers who will often be cheaper than our services.
Payment of your order:
We do not take full payment with your order, we simply pre-authorise your payment method and capture payment when delivery is arranged. If we do not have a pre-authorised payment on record we will instead send you an online payment link when time comes to pay:
Instructions:
Our instructions take the form of line drawing plans as we service the whole of Europe. Some people find these good, others not so good. For complicated structures such as log cabins we offer a lot of additional information in the form of articles and videos. Please see this page regarding instructions and whether you will find them suitable for a DIY build
Offer and Sales
We try to maintain keen prices always but these are so keen they do suffer from the volatility of exchange rates, timber prices and haulage costs. Offers when available are clearly shown, for very keen prices you will notice an end date which we must stick to unless contacted prior to the offer end, even then we can only hold the price for a few days.
We also have other products at a sale price and on special 'Rummage Sale' deals.
Legal
We are extremely conscious of all our legal obligations and go above and beyond what is expected.
Reviews
We always appreciate reviews, we have numerous on the site against the products, we also have some on trustpilot, facebook etc. Some customers will send us in extended written reviews or videos which we of course reward.
More Answers
Answers can also be found by typing into the search bar above by searching our 'Snippets' information which may also help with questions you may have.
More Information
Answers to most questions can also be found by typing into the search bar in the widget or our info center or please contact us to help you further with any questions you have.
Log Cabin Customer Pictures
Additional pictures are available of Log Cabins not found on the product page. These are our own pictures of installs or from previous customers that have kindly sent in pictures to be shared with others.
Please Note - Important:
These pictures may show the finished product, installation, customer modifications, previous versions or indeed prototypes. They have all been sent in by customers / our fitters over the years. NOTE many will contain customers own modifications. Refer ONLY to the product page for the current specification.
We have only given access to these pictures for inspiration and ideas to assist you with your project.
Customer Picture Files
An example is below of what to expect when you open our file linked to at the bottom of this page. The file will open in a new window or tab on your browser.
When you go into the file you will find further folder showing the building names.
Clicking on them will take you to the pictures and any folder specific for that building.
Please see our: Log Cabin Customer Pictures
Please Note - Important:
These pictures may show the finished product, installation, customer modifications, previous versions or indeed prototypes. They have all been sent in by customers over the years. NOTE many will contain customers own modifications. Refer ONLY to the product page for the current specification.
We have only given access to these pictures for inspiration and ideas to assist you with your project.
Log Cabins Installation Tips
We have an in-depth advice page on installation tips for log cabins. This advice applies to all cabins and should be read prior to building.
We recommend also watching the videos that are recommended.
A must read BEFORE installation by you and your installer:
Log Cabin Installation Detailed Advice
Reading this page will make your install far easier and will answer all the questions you may have.
Additional articles on specific parts of the install:
Windows and Doors
More Advice
Answers can also be found by typing into the search bar above by searching our 'Snippets' information which may also help with questions you may have.
Gazebo Installation Tips
We have an in-depth advice page on Gazebo installation tips. This advice applies to all our gazebos and should be read prior to installing.
Reading this page will make your install far easier and will answer all the questions you may have.
More information
Answers can also be found by typing into the search bar above by searching our 'Snippets' information which may also help with questions you may have.
Roof Material Installation
We offer four types of roof material. When it comes to installation of these materials, please see the following pages for advice:
Felt Shingles
Roof Membranes
More Information
Answers can also be found by typing into the search bar above by searching our 'Snippets' information which may also help with questions you may have.
Timber Properties
Timber of course is a natural products. It is highly susceptible to relative humidity and weather conditions. If you purchase a timber product you should also understand it's limitations.
With ALL timber please expect knots within it to varying degrees, this is completely unavoidable and should be expected.
We have some articles below that explains timber a little more
More Information
Answers can also be found by typing into the search bar above by searching our 'Snippets' information which may also help with questions you may have.
